frequently asked questions

What is an escape room?

Escape rooms are the newest form of entertainment. In every escape room scenario, a puzzle-solving team made up of 2-10 people enters a theme-based room and has 60 minutes to solve the clues that will "unlock" the door. Within each room are puzzles, clues and codes that must be deciphered. Sometimes a clue will lead to another puzzle, a concealed compartment, a hidden clue or even a way out. All with the pulse-pounding thrill of trying to beat the clock.

How much does it cost?

Our standard per person rate is $24. We try to have a promotion every month or two so check our homepage or our facebook page to see if we have any specials.

When are you open?

We do not exactly have specific set hours. We have designed our booking software to offer the customer a multitude of time slots and booking opportunities for each day. However, if you want to book a room for a day or time that does not seem available online, just give us a call at (775) 683-9900 and we will work with you and your teams schedule.

Is this scary?

Our Dr. Ensaine room is, yes. Dr. Ensaine has a creepy storyline and frightful décor. However if that is not your thing, we offer three other wonderful options for you to choose. Our other rooms have different types of restrictions so please make sure to read the description of each room for specific details.

How many folks can fit in a room?

It varies; some rooms can accomodate just 2 players, while some are designed to hold up to 10.

Are cell phones allowed in the room?

No. In our lobby we have lockable lockers for your personal items. We try to minimize the variables in each of our rooms and wish to keep our secrets, secret.

Is there anything else I should bring?

You may be required to read text as a part of some of our clues, so if you require reading glasses we suggest bringing those. It can be chilly from time to time in our rooms so a sweater might be advisable if you're susceptible to the cold.

How long does this take?

Participants have 60 minutes to solve all the clues and puzzles within the room. Players should arrive at least 15 minutes in advance of their scheduled play time. Should your group be more than 10 minutes late to your scheduled escape room time, Key and Code reserves the right to shorten your 60 minute game play.

What if I can't make it due to inclement weather?

During inclement weather events we will work with you to reschedule your booking.

How does the ticketing work?

Tickets are purchased online. Online bookings are made securely through FareHarbor and require Credit or Debit Card information at the time of purchase. Each game has a maximum number of tickets that can be purchased for each session. Alternatively, you can give us a call at (775) 683-9900 and we will set up your reservation over the phone.

What happens if my group is running late?

We ask groups to arrive 15 minutes prior to your reservation time. Should your group be more than 10 minutes late to your scheduled escape room time, Key and Code reserves the right to shorten your 60 minute game play.

Are tickets refundable?

No. Tickets are non-refundable upon purchase. You can however, change the date and time of your booking if it is more than 24 hours in advance.

Can I purchase all of the tickets for my group at once?

Yes, in order to reserve the room and time slot all bookings must be paid in full at time of reservation.

What if we want to split the payment?

If you want to split payments for a single reservation, we recommend you just give us a call at (775) 683-9900 and we will set up your reservation over the phone.

Can we play the same room more than once?

Yes, however, for all guests, we ask that the puzzles remain a mystery to all new teams so please do not spoil the fun and share the answers with anyone. If you succeed, try your skills in another room!

Is there an age limit?

Yes, the suggested age to play the game is 10 years old or more. If you are under the age of 15, we REQUIRE that you are accompanied by an adult. Minors under the age of 18 are required to have a signed waiver completed by a parent or guardian. The games are difficult and created with the intent to stump players!

Where is the waiver I’ll sign on sight?

We will make sure to have copies of the waiver onsite but you can review it and/or print at home to bring with you and your party by clicking the  link: DOWNLOAD WAIVER NOW

Do you have corporate/private party packages?

We offer a variety of packages and options including the use of our oversize lobby for pre or post play refreshments or catering. Give us a call at (775) 683-9900 and we will be more than happy to customize something for you and your team.

Is it possible to purchase Key and Code Escape Room Gift Cards?

YES! You may purchase gift cards in any denomination on site at our Legends location - 1420 Scheels Drive | Suite E-108. Lucky gift card recipients can book their experience whenever they wish! You can also purchase gift certificates online by using the link at the top of this page.

Where do I use my Key and Code Escape Room gift card when I book online?

After you have selected your room, date and number of players, you will notice to the left of the total amount is a small gift card icon and the words 'apply a gift card.' Click that icon or verbiage and enter your 20 digit gift card number in ALL CAPS and including the dashes.

Is there a minimum number of players required?

Yes. Each room does have a minimum number of players. Check the room descriptions for specific details or our booking system will have that defaulted when you are ready to book online. Keep in mind, it is difficult to solve the room without the camaraderie of others.

We have a larger group than the capacity for each game. How can you accommodate us?

We usually can slide 1 or 2 more people in. Just give us a call to make arrangements.

I am purchasing fewer tickets than maximum available for that room. Does that mean the remaining slots are filled by other guests?

No. We do not place you into a group with other guests if your team does not fill the maximum. We have placed a minimum on each room and that time is yours. We will not force you or your team to play with strangers.

Why are you so hard to find?

The first puzzle is finding us! But here's your spoiler, we are located within The Outlets at Legends in Sparks, NV next to Forever 21 on the exterior (street) side of the mall, across from Fuddruckers.